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С уважение Калина К.

Hello Pavlina !

Thanks for asking  - we're now at home after a long but safe journey.
We spent a very nice holiday at Villa Lilly, the house was comfortable for our group, quite well equipped and met our expectations.
The only comments we have regarding safety at the pool, i.e. quite slippery surface, cracked, moving tiles and an unstable ladder.
I think it's quite important to fix these details and avoid unpleasant events in the future.

Your company offers very nice villas and great service at the highest level, so if we plan another holiday in Bulgaria in the future, we will definitely contact you.
 
Thank you for welcoming us and looking after us!
Best wishes from Poland and Ireland to Martin and all BG Rentals staff  :)
Beata and Friends

Dear Ms. Pavlina Angelova,
 
Thank you for your email. We enjoyed our stay, the villa is suitable for family with children, has all the amenities for a pleasant vacation. The location is very good, close to Albena beaches and a quiet environment.
We have only a suggestion: please purchase bigger and more sturdier umbrellas, the existing ones are not proper.
 
We will come back for sure.
 
Best regards,
Boza B.

A very lovely house and a super great visit.

Беше страхотно! Много сме доволни. Другата година пак ще я наемем. Благодаря!

Dear Pavlina,
thanks, we got home safely and all is well. :-)
Hereby my feedback about our staying in villa Lilly:
As we arrived on the aerport and got our suitcases, the first thing we saw was the taxidriver who stood there already in the front with a shield with our name.
We didn't need to search and that was the first nice thing and a good start from our holliday.
As we arrived at Balchik he drove us to a shop so we could do some shopping.
Very well organized. Thanks for that. :-)
We then drove to the villa and Velina was there to welcome us.
She explained some things and because it was pretty late she came back the next morning to explain the rest of things.
The villa is a dream with so many space and with the lovely swimming pool.
It was easy to find out how to go to Balchik. The bus drove frequently and was very cheap.
A few small things in the house need to be looked at:
From the left bedroom (bathroom)upstairs it was very difficult to put the light on our out.
The light switch does not work properly.
The barbeque should be replaced, because it almost collapses and is very unstable.
The dishwasher does not clean well and the door could not be opened completely.
As improvement, I don't know if this possible, it would be nice to receive some international TV programs in English or maybe even German.
What also would be great is to provide some information, on paper or flyers, about the neighbourhood.
Like what can be done and visited in Balchik, information about restaurants. (f.i. steakhouse Silvia for which was needed a reservation when wanting to eat after 18:00 hrs.)
But, despite those few small things, we had a wonderfull holliday. :-)
I also must thank you for all the good solutions you provided us.
It was nice to feel you took care of everything I asked for.
Even on the last day, Velina arranged for us the taxidriver to pick us up at 11 and because our plane wnt in the evening, he kept our suitcases so we could spent a few hours in Balchik to enjoy the last day.
I would recommand this villa to everyone :-)
When we have plans to come back to Bulgaria this is the first place we will think about.
dear regards,
Fred

Hi Pavlina,
We enjoyed our stay at Villa Lilly a lot. It was just what we were expecting. Pictures and information on you net site was true to reality. Here are some ideas to reach the place easyer:
- if you came with own car it is a little bit hard to find, even if you have the coordinates. I suggest to meet at Silvia’s steakhouse. It’s easy to find when location is on the main road. (As you know we arrive in the night and very dark)
- for the pool area you should get a “floor dryer” like the thing you use when you wash windows. (Plastic/rubber) I don’t know how it is called in English. When the floor gets wet it’s dangerous slippery.
- the dishwasher was a little bit difficult to fill lower level. You could not pull it out properly.
We hope to come back again because we hade a fantastic stay there.
Also I would like to send regards to Velina, she was very helpful and kind. Then I would like to thank you for you kindness in all our messages.
Wish you a nice summer

Hello
We have a perfect time at villa lily  and we all have a nice time over there
Thank you again for your support
We keep in touch and I guest we will see you again next summer but don’t know at the moment what location
Thank you

Спасибо большое за отдых , мы довольны . Не очень хорошо работал интернет и нет российских каналов, а в остальном всё прекрасно. Спасибо!!!

Hi Pavlina Sorry for not responding sooner. We had a wonderful time in Bulgaria and loved the house ..it was beautifully clean on our arrival and clearly well kept. The only slight issue we had was that some of the outside shutters were not well connected to the wall and blew about a little in the wind. Overall however the house .. The facilities, and the setting were excellent. To be candid it would be hard to improve on it overall but if I were to make a suggestion it would be that the outside table was of a size that could be sat around for an al fresco meal ..as opposed to the existing coffee table. I would also like to take this opportunity to thanks both you and Zicko for your help..we found you extremely easy to deal with ..the booking process was clear and easy .. E mails were responded to really quickly .... All in all an extremely positive experience Thanks again David

Hello Pavlina Sorry that I did'nt answerd to you late. I just started with my new job as sales manager and I have to organise lots of things... We all were happy in the house and I have to say, I was extremly surprised, how good the organisation was. So especially your help all the time was great and I also was enthusiastic when I came into your office. So dear Pavlina, If we would come again once to Bulgaria, then I will take contact with you again. Thanks a lot and it would be great , if we could stay in contact. Lovely greetings from Zürich. Marcel

Hello, I was going to send you an e-mail, but I simply didn't have time. We spent a wonderful time in Bulgaria and mostly because of the very nice Villa Lilly. The children's swimming pool was perfect for our children (We were 2 families with 4 children: 2 of 5 years old and 2 of 3 years old). To be honest, I don't have anything to ask you to improve. The villa looks like a home, not like a rental house. My older son who is 5 years old asked me to buy such a villa so we can have it forever, not only in holidays :) Also, the administrator is a very nice person. Thanks for the e-mail, Anamaria

Hello Pavlina, I would like to thank you. Our holidays at Villa Marie, Villa Lilly and Villa Magdalen were very cool and pleasant and your proposal was very appreciate. Ziko is a professional and his help was perfect. Thanks, Xavier

Dear Pavlina, Just wanted to “thank you” for organizing our stay at Villa Lilly & our car rental. The Villa was FANTASTIC and it was exactly as the photos on your web site. Regards. Hemant Patel

Pozdravi na celia ekip na Bg Rentals. Blagodarim za chudesnia prestoy vav Villa Lilly.

Hi Tina, we had a great time in Bulgaria and in Villa Lilly and we want to thank you that everything works out fine. It was a pleasure for us to book with you. So again thank you for your good job and also thanks to Vessey for her assistance.

Dear Tina, I would like to take this opportunity to thank you and Vessey for all your help before and during our stay at Villa Lilly, it helped to make our stay a wonderful experience. I would have no problems in recommending your company to friends, or using you again myself. A very helpful and professional service all round. Thank you once again.Michelle.

Dear Tina, rather belatedly as have only just found your email address - thank you very much for organising our stay at Villa Lilly. We especially appreciated being able to leave our luggage in your office and it was nice to meet you there. We all enjoyed our holiday and found the villa more than lived up to our expectations. Don't work too hard! hope you manage to have some weekends free. Again, many thanks, Jean

Dear Tina, We're satisfied for stay in Villa Lilly. Kind regards!

Hi Vessy & Tina and apologies it has taken us a week to put pen to paper to thank you for your efforts on ensuring that our stay at Villa Lilly was so enjoyable. Your attention and help was very much appreciated and you can be sure we only have good things to say about the villa, the town and especially the two of you. Thanks again!